REFUND & RETURN POLICY
Last Updated: September 18, 2023
At Xtreme Wears, we want you to be completely satisfied with your purchase. If you receive an eligible product and wish to return it, you may request a return within 7 days of receiving your order, subject to the terms below.
1. RETURN PERIOD
Customers may request a return within 7 days from the date the order is delivered.
Return requests made after 7 days from the delivery date will not be accepted.
2. ELIGIBLE RETURNS
A return may be accepted if:
• The product is unused and unworn.
• The product is in its original condition.
• The product has not been washed, altered, damaged, or stained.
• The product is returned with its original packaging, tags, and accessories, where applicable.
• The product is returned within 7 days of delivery.
For hygiene and quality-control reasons, products that have been worn, washed, altered, damaged, or otherwise used may not be eligible for return.
3. DAMAGED OR INCORRECT PRODUCTS
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.
Please provide your order number and clear photos or videos showing the issue. Our team will review the request and provide further instructions.
4. RETURN PROCESS
To request a return, contact us at:
Email: contact@xtremewears.shop
Please include:
• Your order number
• Your name
• Reason for the return
• Clear photos/videos of the product, if applicable
Once your return request is approved, we will provide you with the return instructions.
Customers should not send products back without first contacting us and receiving return instructions.
5. REFUND POLICY
A refund will only be processed after the returned product has been successfully received by Xtreme Wears and inspected.
If the product is not returned to us, a refund will not be issued.
Once we receive and inspect the returned product, we will determine whether it meets our return conditions. If the return is approved, the applicable refund will be processed through the available payment method, subject to the processing time of the relevant payment provider.
6. PRODUCTS NOT RECEIVED BY XTREME WEARS
If a customer claims to have returned an order but the returned package is not received by Xtreme Wears, the refund cannot be processed until the returned package is successfully received.
Customers are responsible for retaining any return shipment receipt or tracking information until the return has been confirmed as received by us.
7. EXCHANGE
If you wish to exchange a product, please contact us within 7 days of receiving your order.
Exchange requests are subject to product availability and the same condition requirements mentioned in this policy.
8. NON-RETURNABLE PRODUCTS
A return may be refused if the product:
• Has been worn or used.
• Has been washed.
• Has been altered or damaged.
• Has stains, odors, or other signs of use.
• Is returned after the 7-day return period.
• Is missing original packaging or tags where applicable.
9. RETURN SHIPPING
Return shipping arrangements and any applicable return shipping costs may depend on the reason for the return and the circumstances of the order. Please contact our support team before sending any product back.
10. CANCELLATION
If you wish to cancel an order, contact us as soon as possible at contact@xtremewears.shop.
Once an order has been dispatched or delivered to the courier, cancellation may no longer be possible and the order may need to be handled through our return process.
11. CONTACT US
For return, exchange, or refund-related questions, please contact:
Xtreme Wears
Email:
contact@xtremewears.shop
Website:
xtremewears.shop
IMPORTANT
All return requests must be submitted within 7 days of delivery. Returns requested after 7 days will not be accepted.
Refunds are processed only after the returned product has been received by Xtreme Wears and inspected. If the returned product is not received by us, a refund will not be issued.